United Medical Resources (UMR) Calling Instructions & Obtaining Passcode through Portal
- To obtain Eligibility or Claim status for the patient of UMR insurance, you can call the insurance and get the information through IVR.
- On IVR, you will get the option to get information through verbal playback or by Fax.
- When you choose the option for Fax then it will ask for 10 digit fax#. Once you enter the fax#, it faxes all the requested information.
- On the same contact number, you won't be able to speak with a customer service representative when having any questions.
- To speak with a representative, you will need to get the information through fax first and once you receive the fax then you will get the representative number and Passcode on the EOB.
- You have to call on the number mentioned on EOB and the representative will ask for the passcode, you can verify the passcode number then ask for further questions.
- The representative will not assist you if you fail to verify the passcode.
- To obtain Eligibility or Claim status, you can also register for the UMR portal where you can also get the EOB.
- You can also obtain a passcode through the UMR portal to speak with the UMR representative and below are the steps to obtain a passcode.
Steps to obtain a passcode through the UMR portal to speak with a UMR representative:
1. Obtaining a passcode by checking eligibility & benefit:
- Login into the UMR portal.
- You will find the member search option, enter the policy ID or SSN then click on "GO".
- Select the correct patient name and benefits option then click on "SEARCH".
- Here, you will get the patient eligibility and benefit information. Also at the bottom, you will find the provider service center option. Click on it.
- You will see the below window where you get the contact number and passcode to speak with the UMR rep.
2. Obtaining a passcode by checking the claim status:
- Login into the UMR portal.
- You will find the member search option, enter the policy ID or SSN then click on "GO".
- Select the correct patient name and Claims option then click on "SEARCH".
- Select Claim type, Time period (DOS) & Status then click on "SEARCH".
- Here, you will find the claim status along with the option of viewing and downloading the EOB as you can see in the below picture.
- Click on View claim details.
- Here, you will find the additional details of the claim and at the bottom, you will find the Provider Service Center option. Click on it,
- You will see the below window where you get the contact number and passcode to speak with the UMR rep.
If you get a payment without an EOB you have no numbers to put in the system, can't reach a real person to find the information and so are basically stuck. This is the worst insurance company I have had to deal with.
ReplyDeleteYou can request a claim status through IVR on a fax number which will provide you payment information if the claim is paid. Also you can self registered for UMR portal at link - https://www.umr.com/tpa-ap-web/?navDeepDive=publicHomeDefaultContentMenu
ReplyDeleteAfter completing registration, you can login and pull the claim status that will provide all payment information and you can also download the EOB.
Hope this answer your questions, please write us back if have any further questions.
No way to speak with an actual person. Our office fax machine is down and we can't reach anyone from UMR to verify patient eligibility. Worst insurance company we've dealt with.
ReplyDeleteWe would suggest you to get the access of UMR portal where you can check the patient eligibility, claim status and even get a passcode to speak with insurance representative.
ReplyDeleteNone of the options above actually work. When you access the UMR portal for patient eligibility or claim status you don't get a passcode to speak with a representative. Rather you get a number to call benefits or claims and eligibility and have no option for live rep at all, along with limited options for services. No option to inquire on claims, just comment of "will fax you the claim information" when that is not the problem. The problem is needing to talk to someone about the claim information which can be seen on the portal. The portal seems to merely help confirm how the claim was submitted and processed but not get answers about questions regarding the claim.
ReplyDeleteI deal with a lot of insurance companies and never not had the option to talk to a rep until this one.
Thank you for sharing your concerns. We have added steps to obtain passcode through UMR portal. It will definitely help you to speak with UMR reps.
DeleteTry this! Dial 800-826-9781 once ivr speak just press 0. it will transfer you to a live rep. thanks me later!
ReplyDeleteYou're a hero!
DeleteI swear I have been trying FOREVER and this finally worked!!!!
DeleteHappy to hear that!
Deleteits not working anymore :(
DeletePlease follow the steps mentioned on above post.
DeleteThanks Mate
ReplyDeletetry 800-446-8182 , they will provide status for 2 claims
ReplyDelete